1. Our Commitment to Athletes
At Step Vibe Shop, we’re dedicated to serving performance-driven athletes worldwide with premium footwear for every discipline—from trail running to soccer. These terms reflect our commitment to quality, transparency, and your athletic success.
2. User Responsibilities
2.1 Account Accuracy
When creating an account or making purchases, you agree to provide current, complete, and accurate information, including:
- Valid shipping address (excluding unserviceable Asian/remote regions)
- Correct payment details (Visa, MasterCard, JCB, or PayPal)
- Up-to-date contact information
2.2 Prohibited Conduct
You agree not to:
- Use our site for any unlawful purpose
- Attempt to reverse-engineer our performance footwear designs
- Make fraudulent purchases or false return claims
- Resell our products as new if returned after use
3. Product & Service Information
3.1 Performance Footwear Range
We specialize in:
- Boots: Designed for optimal traction and support
- Racing Flats: Precision-engineered for speed
- Trail Shoes: Rugged construction for off-road performance
- Soccer, Walking, Casual, and Sandal options
3.2 Product Limitations
Due to their technical nature:
- Soccer cleats with custom modifications are non-returnable
- Footwear showing signs of outdoor use cannot be accepted for returns
- Final sale items are clearly marked during checkout
4. Order & Payment Terms
4.1 Order Processing
We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive:
- Order confirmation email
- Tracking information upon shipment
4.2 Shipping Options
| Method | Cost | Carrier | Delivery Time |
|---|---|---|---|
| Standard | $12.95 | DHL/FedEx | 10-15 business days |
| Free Shipping | Orders >$50 | EMS | 15-25 business days |
Note: Delivery times are estimates and may vary due to customs processing.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
International customers are responsible for any customs duties or taxes.
5. Returns & Exchanges
5.1 Our Performance Promise
We accept returns/exchanges within 15 days of delivery for:
- Unworn, undamaged footwear
- Original packaging with all tags attached
5.2 Return Process
- Email [email protected] with order details
- Receive return authorization
- Ship to: Step Vibe Shop Returns, 3825 Cerullo Road, Louisville, KY 40205, USA
5.3 Refund Details
- Processed within 3-5 business days after inspection
- Original shipping fees are non-refundable
- International returns: customer pays return shipping
6. Intellectual Property
All content on stepvibeshoes.com, including:
- Performance footwear designs
- Brand logos and trademarks
- Product photography and descriptions
are the exclusive property of Step Vibe Shop and protected by international copyright laws.
7. Liability Limitations
7.1 Product Use
Our footwear is designed for athletic performance but:
- We’re not liable for sport-related injuries
- Customers must select appropriate footwear for their activity
7.2 Website Operation
While we strive for 24/7 availability:
- We’re not liable for temporary site outages
- Product availability may change without notice
8. Policy Updates
We may update these terms to reflect:
- Changes in shipping carriers or policies
- New product restrictions
- Legal requirements
Continued use after changes constitutes acceptance.
9. Contact Our Athlete Support
For sizing advice or questions:
- Email: [email protected]
- Average response time: 12-24 hours
- Physical address: 3825 Cerullo Road, Louisville, KY 40205, USA
Thank you for choosing Step Vibe Shop—where performance meets precision. Now get back to your training; we’ll handle the logistics.