At Step Vibe Shop (“we,” “us,” or “our”), we understand that performance-focused athletes and active individuals value both security and efficiency. This Privacy Policy explains how we collect, use, and protect your personal information when you visit stepvibeshoes.com or make purchases from our global store.

1. Information We Collect

To provide you with high-performance footwear and optimal service, we collect:

  • Account Information: Name, email address, password (encrypted), and account preferences when you create an account
  • Order Details: Shipping address, billing information, payment method (processed securely), and purchase history
  • Performance Data: Product preferences (e.g., racing flats vs. trail shoes), size selections, and wishlist items
  • Technical Information: IP address, browser type, device information, and cookies (see Section 6)
  • Communication Records: Customer service inquiries and survey responses related to footwear performance

2. How We Use Your Information

Like our precision-engineered footwear, we use your data with purpose:

  • Process and fulfill your orders for performance footwear
  • Provide customer support tailored to athletes’ needs
  • Improve our products and website functionality
  • Send relevant communications about new racing technology, limited edition releases, or soccer cleat innovations (with your consent)
  • Prevent fraud and enhance payment security
  • Comply with legal obligations and protect our business

3. Data Sharing & Disclosure

We treat your data with the same discretion expected by competitive athletes:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal, JCB), shipping, and IT security
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition
  • Aggregated Data: Non-identifiable statistics about footwear preferences may be shared with manufacturers

We never sell your personal information to third-party marketers.

4. Data Storage & Security

Your security is as important to us as the traction on our trail shoes:

  • Data is stored on secure servers with limited access
  • Payment information is processed via PCI-DSS compliant systems
  • We implement 256-bit SSL encryption for all transactions
  • Sensitive payment data is not stored on our servers
  • Regular security audits ensure ongoing protection

While we implement rigorous security measures, no system is 100% secure. We encourage athletes to use strong passwords and monitor account activity.

5. Your Rights

You maintain control over your personal data:

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete details
  • Deletion: Request removal of personal data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your information
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, as required by applicable laws.

6. Cookies & Tracking Technologies

Our website uses these performance tools:

  • Essential Cookies: Required for checkout functionality and account access
  • Performance Cookies: Help us improve site speed and navigation
  • Analytics Cookies: Understand how athletes interact with our product pages
  • Marketing Cookies: Show relevant footwear recommendations (with consent)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact your shopping experience.

7. International Data Transfers

As a global retailer (excluding certain Asian and remote regions), your data may be transferred to and processed in the United States. We implement appropriate safeguards for international data transfers.

8. Children’s Privacy

Our performance footwear is designed for serious athletes. We do not knowingly collect information from children under 16 without parental consent.

9. Policy Updates

We may update this policy as our business evolves or regulations change. Significant changes will be communicated to account holders. The “Last Updated” date indicates the latest revision.

10. Contact Us

For privacy-related questions or concerns:

Step Vibe Shop
3825 Cerullo Road
Louisville, KY 40205
United States
Email: [email protected]

Now get back to what matters most – your training. We’ve got your privacy covered as securely as our shoes protect your performance.