Welcome to Step Vibe Shop’s FAQ section! We’ve compiled answers to the most common questions about our performance footwear, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].

About Our Products

What types of footwear does Step Vibe Shop specialize in?
We specialize in performance footwear for various activities including running (Boots, Casual, Racing Flats), outdoor adventures (Trail), sports (Soccer), and everyday comfort (Sandals, Walking). Our shoes are designed to enhance your performance and comfort.
How do I choose the right size for performance footwear?
Our shoes generally follow standard sizing. For racing flats and soccer cleats, we recommend your usual size for a performance fit. For walking and casual shoes, you might consider sizing up if you prefer more room. Check each product’s description for specific sizing recommendations.
Are your shoes suitable for professional athletes?
Yes! Our racing flats and soccer cleats are particularly popular with competitive athletes who demand high performance from their footwear. We use quality materials and construction to meet the needs of serious competitors.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping via DHL or FedEx, you can track your package directly on their websites. For EMS shipments, use the EMS tracking system.
Can I change or cancel my order after placing it?
We process orders quickly to get your footwear to you as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process all orders within 1-2 business days before they’re handed off to our shipping carriers. During peak seasons, processing may take slightly longer.
Do you ship internationally?
Yes! We ship worldwide from our Louisville, KY headquarters, except to some remote areas in Asia. International customers enjoy the same quality footwear and shipping options as domestic customers.

Returns & Exchanges

What is your return policy?
We stand behind our products! If you’re not completely satisfied with your soccer cleats, trail shoes, or any other footwear, you may initiate a return within 15 days of delivery. Items must be in new, unworn condition with original packaging.
How do I return an item?
Please email our customer service team at [email protected] to initiate a return. Include your order number and reason for return. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.

Still Have Questions?

Our customer service team is dedicated to helping active individuals with their performance footwear needs. Contact us at [email protected] for any additional questions about our products, shipping, or returns.

Ready to experience the Step Vibe difference? Browse our collections today!